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Frequently Asked Questions

Do you ship to my location?

Yes! We offer worldwide shipping—simply add your details at checkout, and we’ll handle everything from there.

How long does shipping take?

Shipping takes 10–17 business days worldwide, and just 7–10 business days within the UAE.

How do I place an order?

Getting started is simple! Pick the story you’d like to personalize, upload your child’s photo (following our guidelines), and enter their name and age. You’ll Send you a preview of the book—once you love it, just proceed to checkout to complete your order.

What if I’m not happy with my order?

After payment, you’ll have the chance to review and approve your book. If it’s not exactly how you imagined, you can request changes, and our support team will gladly assist.

Can I get a refund for my order?

You can get a refund if your book hasn’t been printed yet. After printing, refunds aren’t available. To request a refund contact us through our support page or by email at support@Storymehub.com

How can I reach customer support?

You can contact our customer support team anytime through our our support page

What languages are your books available in?

Our books are currently available in English and Arabic. We are actively working on adding more languages soon.